The company is based in Härnösand. The company's postal address is Grönkullavägen 1F, 87160 HÄRNÖSAND. If you wish to contact us, please send an email to info@beyondhighcoast.com with your inquiry and your contact information, and we will get back to you shortly.

Once you have completed your order, an order confirmation will be sent to your email address. The confirmation will contain all details about products, prices, billing, and shipping addresses. If there is any mistake in the order confirmation, please contact us immediately via email at info@beyondhighcoast.com.

Our normal delivery times are 5-7 days. NOTE! Orders placed on weekends will be shipped at the earliest on the following Monday. If there are delays in delivery (without prior notice of extended delivery times), please contact us via email at info@beyondhighcoast.com.

All prices in the store are stated in SEK and include 25% VAT. We reserve the right to adjust the price due to supplier price changes, misprints in the price list, and errors in prices due to incorrect information.

When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal, which applies from the date you received the ordered item.

You must notify us that you are exercising your right of withdrawal. The notification must be sent to us at info@beyondhighcoast.com. Your message should clearly state your name, address, email address, order number, and which items the return applies to. You should return the products to us immediately and no later than within the statutory 14 days after the withdrawal notification. You are responsible for the return shipping, delivery, and condition of the products upon return, so the products should be sent well packaged and in their original packaging. Regarding the refund amount, we reserve the right to deduct an amount corresponding to the depreciation compared to the original value of the item if it has been used or damaged.

Products that have been sealed (plomberats) due to health or hygiene reasons, where the seal (plomberingen) has been broken by you. Products that are of a sealed audio or video recording nature where the seal has been broken by you. Custom-made products that have been tailored specifically for you or have a clear personal touch according to your specifications. Services that have been fully performed and where you have expressly consented to the service starting without a right of withdrawal. Goods that are liable to deteriorate rapidly, such as foodstuffs. Loose issues of newspapers or magazines. Read more here: https://www.konsumentverket.se/for-foretag/konsumentratt-for-foretagare/om-kunden-angrar-sitt-kop/

We inspect all products before they are sent to you. If the product is damaged or incorrectly dispatched upon arrival, we undertake, in accordance with applicable consumer protection legislation, to rectify the defect free of charge. You must always contact us for approval before returning a defective item. The complaint should be made immediately after the defect is discovered.

Any faults and defects must always be reported to info@beyondhighcoast.com, specifying your name, address, email address, order number, and a description of the fault. If we fail to rectify the fault or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We cover return shipping costs for approved complaints. We reserve the right to reject a complaint if it turns out that the item is not defective according to applicable consumer protection legislation. For complaints, we follow guidelines from the General Complaints Board, see arn.se.

We do not accept liability for indirect damages that may occur due to the product. We accept no liability for delays/errors due to circumstances beyond the company's control (Force Majeure). Such circumstances may include labor disputes, fire, war, government decisions, reduced or non-delivery from suppliers. Furthermore, no liability is accepted for any changes to products/product characteristics that have been altered by the respective supplier and other factors beyond our control.

We reserve the right for any typographical errors on this website and for product sell-outs. We do not guarantee that images accurately depict the exact appearance of products, as slight color variations may occur depending on the screen, photo quality, and resolution. We always strive to present the products as accurately as possible.

According to the law on electronic information, visitors to a website for privacy purposes should be informed that cookies are used. The information in the cookie can be used to track a user's browsing. A cookie is a small text file that the website you visit requests to be saved on your computer to provide access to various functions. It is possible to configure your web browser to automatically deny cookies. More information can be found on the Post and Telecom Authority's website.

By shopping at Beyond Highcoast, you accept our privacy policy and our processing of your personal data. We value your personal privacy and do not collect more information than necessary to process your order. We never sell or disclose your information to third parties without legal basis. Beyond Highcoast is responsible for processing the personal data you provide to us as a customer. Your personal data is processed by us to handle your order and in cases where you have requested newsletters or promotional offers - to customize marketing to your individual needs. The information below is a summary of how we store and process your data in accordance with the General Data Protection Regulation (GDPR).

Personal data is all information that can directly or indirectly identify a natural person.

To process your order and respond to questions related to your order (customer service), we store your first and last name, address, phone number, email address, IP address, and purchase history. Your data is stored as long as we have a legal basis to process your information, for example, to fulfill the agreement between us or to comply with a legal obligation such as the Accounting Act.

In connection with a purchase, your personal data is processed to fulfill the agreement with you. Marketing, campaigns, and similar mailings are sent after consent from you.

When making a purchase, information is shared with our payment provider. Stored information includes first name, last name, address, email address, and phone number. If you choose to pay by invoice, your personal identification number is also stored by the payment provider. This information is stored to complete the purchase and to protect the parties against fraud. The payment providers (payment services) we use are: Bankgiro, Swish.

To deliver your orders and fulfill our agreement, we must share specific information with the shipping company. Information shared with the shipping company includes first name, last name, and address details for delivery. Email address and/or mobile number may also be shared with the shipping company for notification purposes.

If you have chosen to subscribe to our newsletter, your first name, last name, and email address are shared with our newsletter provider. This is to keep you updated with information and offers for marketing purposes. We use [specific tool/platform] for newsletter distribution.

You have the right to receive a copy of all information we have about you. The information is provided electronically in a readable format.

You have the right to ask us to update incorrect information or to supplement information that is incomplete.

You can at any time request that data concerning you be deleted. There are few exceptions to the right to erasure, such as if it must be retained to comply with a legal obligation (e.g., according to the Accounting Act).

Beyond Highcoast is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.

We use industry standards such as SSL/TLS and one-way hash algorithms to securely store, process, and communicate sensitive information such as personal data and passwords.

We reserve the right to make changes to these terms and conditions at any time. Changes to the terms will be published online on the website. The amended terms are considered accepted in connection with orders or visits to the website.

In the event that a dispute cannot be resolved amicably with the company's customer service and the customer, you as a customer can contact the General Complaints Board (ARN), see arn.se. For residents of an EU country other than Sweden, complaints can be filed online via the EU Commission's platform for mediation in disputes, see http://ec.europa.eu/consumers/odr. In the event of a dispute, we follow decisions from ARN or equivalent dispute resolution bodies. Disputes regarding the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law and legislation.